Shipping Policy

Thank you for choosing Pony Clips for your hair tie and clip needs. We are dedicated to providing you with a seamless shopping experience, which includes a transparent and efficient shipping process. Please read our Shipping Policy below for more information:

  1. Processing Time:
    Upon receiving your order, we strive to process and prepare it for shipping as quickly as possible. Our processing time typically takes 1 to 2 business days. Please note that during peak seasons or promotional events, processing times may be slightly longer. We appreciate your understanding and patience.

  2. Shipping Methods:
    We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping options will be displayed during the checkout process. The shipping methods may include standard shipping, expedited shipping, and overnight shipping, depending on your location and chosen shipping option.

  3. Shipping Rates:
    The shipping costs will be calculated based on the destination, selected shipping method, and the total weight of the items in your order. To view the shipping charges, simply add the desired items to your cart and proceed to the checkout page. The shipping costs will be displayed before you finalize your order.

  4. Estimated Delivery Time:
    The estimated delivery time will depend on the shipping method chosen and your location. Please keep in mind that delivery times may vary due to external factors beyond our control, such as weather conditions, customs clearance, and carrier delays. Below are the estimated delivery times for each shipping method:

    • Standard Shipping: 3 to 7 business days
    • Expedited Shipping: 2 to 4 business days
    • Overnight Shipping: 1 to 2 business days
  5. Order Tracking:
    As soon as your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep. Please allow a few hours for the tracking information to become available after receiving the shipping confirmation email.

  6. International Shipping:
    Pony Clips offers international shipping to select countries. International delivery times may vary depending on the destination and customs procedures of the receiving country. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.

  7. Order Modifications:
    Once an order is placed, any modifications, including changes to the shipping address, cannot be guaranteed. Please carefully review your order details before completing the purchase. If you encounter any issues or need assistance, please contact our customer support team at [email protected].

If you have any further questions or need additional assistance regarding our Shipping Policy, please don’t hesitate to reach out to us at [email protected]. We are always here to help you with your shopping experience at Pony Clips.

Thank you for choosing Pony Clips, and we hope you enjoy your hair accessories!

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